Thank you for visiting and shopping at ninaluba. The following are the Terms and Conditions that constitute our Shipping Policy.

Shipment processing time

Since everything at ninaluba is Made-To-Order all orders are manufactured within 1-2 weeks. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping

Shipping charges for your order will be calculated and displayed at checkout.

• Slovenia 4€
• Europe 10€
• Other Countries 15€

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

ninaluba is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

ninaluba is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Since everything at ninaluba is Made-To-Order we don’t accept returns, exchanges or cancellations after 24 hours since your order was placed. After 24 hours your order is made especially for you in chosen model/material/color.
In case you have any problems with your order, feel free to contact us.

Local Pickup

You can pick up your order in person by prior appointment. Contact us for more details.