Shipping information

Thank you for visiting and shopping at at ninaluba. The following are the Terms and Conditions that constitute our Shipping Policy.

Shipment processing time

Since everything at ninaluba is Made-To-Order all orders are processed within 1-2 weeks. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost

  • FedEx Standard 3-5 business days-  Free
  • FedEx Two Days 2 business days $12.95
  • FedEx Overnight * 1-2 business days $19.95 *

Overnight delivery is only available for orders with delivery addresses within Slovenia

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

ninaluba is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

ninaluba is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Since everything at ninaluba is Made-To-Order we don’t accept returns, exchanges or cancellations.
But if you have any problems with your order, feel free to contact us.

Local Pickup

You can pick up your order in person by prior appointment. Contact us for more details.

International Shipping

You can pick up your order in person by prior appointment. Contact us for more details.

From Slovenia with ♡

All items are Unique, Handmade & Made-To-Order from the sunny side of the alps

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